Free shipping offer is available for orders over £50* to any UK address and is sent via our standard service. It is not available for deliveries to a non UK address or for orders that are heavier than 15kg. 

Free shipping offer is available for orders over £50* to any UK address and is sent via our standard service. It is not available for deliveries to a non UK address or for orders that are heavier than 15kg. 

Scottish Highlands & Islands (see below)

Scottish Highlands: FK17-99, G83, IV1-28, IV33-39, KW all, PA21-33, PA35-40, PH18-26, PH30, PH31-42

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3

FOR ALL OF THE ABOVE DESTINATIONS PLEASE CHOOSE HIGHLAND AND ISLAND AS YOUR POSTAGE OPTION. if incorrect postage option is selected we will either send your order out via Royal Mail where possible or will contact you to pay additional postage costs.

If your order arrives broken or damaged then please inform us straight away and take photographs of the damage and packaging. Once we have received photographs of the damaged items we will replace the item as soon as possible. If we do not receive photographic evidence of the damage we will not be able to process a claim and therefore will not be able to offer a refund/exchange.

 

We Charge VAT on all applicable orders and our VAT registration number is 191475390

International Shipping: 

Please note: For customers importing into the EU you may face import duties or VAT and handling charges when you import from the UK. We are not responsible for paying these charges. As the IOSS system is not fully implemented in all member states you will have to pay VAT on goods. Once the EU's IOSS system is fully implemented by all member states we will be switching to that system. As it is currently not available in every member state we are not using it yet. 

Due to the large amount of physical and electronic paperwork that now needs to be completed, it is taking around 2-3 weeks to dispatch international orders. 

PLEASE NOTE: IT IS YOUR RESPONSIBILITY TO ENSURE THAT WHAT YOU ARE ORDERING IS LEGALLY ALLOWED INTO YOUR COUNTRY.

IF ITEMS ARE RETURNED AS THEY ARE NOT PERMITTED TO ENTER YOUR DESTINSTION COUNTRY WE WILL NOT BE ABLE TO REFUND THE INTERNATIONAL SHIPPING PAID OR ANY ITEMS THAT HAVE PERISHED. IF ITEMS ARE DESTROYED BY CUSTOMS NO REFUND WILL BE DUE. 

We currently ship to the following International destinations. We will ship to anywhere in the world However if your destination country is not listed below it is because it is one of the few countries that requires a bespoke quote based on the size and weight of the order. Please contact us if you require a shipping quote. 

PLEASE NOTE: WE OFFER INTERNATIONAL COURIER AND INTERNATIONAL AIRMAIL. WE STRONGLY ENCOURAGE CUSTOMERS TO USE THE INTERNATIONAL COURIER FOR LIVE CULTURES Due to transit times and reliability of international airmail for live cultures. INTERNATIONAL AIRMAIL IS FINE FOR DEHYDRATED CULTURES. 

 Please note due to Customs issues in the EU some countries are taking 4-8 weeks for items to clear customs. We cannot speed things up and we cannot refund when items are still in transit.

 we can and do ship to other destinations however we will need to get a bespoke courier quote so please contact us info@webrewkombucha.co.uk and we will arrange that for you.

Glassware
Please note that we don't ship glass bottles and demijohns or porcelain Crocks overseas unless you are happy to accept responsibility for any breakages. By ordering glassware/crocks you are accepting responsibility.

If you are ordering kefir for international delivery please order dehydrated grains or select a courier delivery rather than international post. This is because we have no control over delivery times with international post. With Most EU countries (outside of this dehydrated grains are a must) international post is generally not an issue as the grains can survive for around 15 days and most deliveries are made in this time however the delivery estimate is just an estimate and as their are so many factors out of our control we cannot guarantee the survival of live grains. We strongly encourage customers to choose the courier option for live cultures. We can only guarantee the dehydrated grains. Whilst this is not something that is generally problematic order live grains at your own risk. 

The shopping cart calculates a running total of your basket weight.

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The customer is responsible for ensuring any items ordered can be imported into the destination country and for all applicable paperwork. Happy Kombucha is unable to accept any responsibility for potential customs and importation issues and will not issue refunds. The duties, customs fees, brokerage fees and all other incidental charges are the responsibility of the customer. All items shipped will be accurately labelled for customs purposes including classification as food products. Exterior packaging cannot be removed or altered prior to shipping. We will not knowingly violate customs laws and cannot make exceptions.

 

Please be advised that the courier may look to leave your parcel with a neighbour if you are not at home when they deliver, if you are not happy for this to happen please ensure that you display an opt out sticker available from Royal Mail and notify us in the notes to merchant section of the shopping cart so we can note it on your parcel.