Contact Us
Get in Touch
We're here to help! Whether you have a quick question or need in-depth brewing guidance, there's a way to reach us that suits you.
💬 Free Advice — No Appointment Needed
For the fastest help with order tracking, brewing advice, or general questions, reach us via:
WhatsApp: We typically reply within a few hours during opening hours.
💬 Live chat: Click the chat icon in the bottom corner of this page — we typically reply within a few hours during opening hours.
📧 Email: help@webrewkombucha.co.uk — we respond within 5–7 working days
For refunds, or account issues, these can also be handled via any of the above methods.
📹 Book a 1-to-1 Expert Session
Want more in-depth, personalised guidance? Book a one-to-one session with one of our cultures experts — available via video call or phone call.
Perfect for:
- Step-by-step brewing tutorials
- Troubleshooting your kombucha, milk kefir, or water kefir
- Bespoke advice tailored to your setup
£20 per 15-minute slot — book multiple slots back to back for longer sessions. Limited availability.
After booking you'll receive a confirmation email with your video or call link — everything you need to get started.
⏰ Opening Hours
Monday – Thursday: 9am – 4:30pm
Friday – Sunday: Closed
(Excluding public holidays)
We have moved. If you wish to collect an order, please contact us before visiting.