Where items are returned to the sender for the below reasons, you will be charged a standard rate by Royal mail to return the item back to us (£5.95) These charges will be taken from any refund issued.
- Undelivered items that have not been collected, nor a Redelivery arranged within the 18-day holding period
- Incorrect/incomplete address
- Recipient moved (gone away)
- Recipient refused
Please ensure your address details and contact details are correct as once Royal mail has issued charges we cannot get them refunded.