FREE SHIPPING ON ALL ORDERS OVER £50*
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FREE SHIPPING ON ALL ORDERS OVER £50*
Cart 0
Sheesham Wood Incense Box freeshipping - Happy Kombucha

Sheesham Wood Incense Box

£6.00 £0.00

 

 This Beautiful Shesham wood incense holder has space to store your incense underneath and it is adjustable. 

 Please note the bank holiday weekend can cause delays to delivery, please allow extra time for this. 

Covid Updates:

Currently we are not experiencing any major delays from any of our delivery partners but as there are currently large numbers of staff off sick or isolating due to covid it is inevitable that there may be some delays in some areas.  Delays of a day or two are normal with most carriers at the moment.  There are some delays in specific regions so please do check in your area as delays are common. 

The list below has all the postcodes that Royal Mail are currently unable to deliver to due to covid.

https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

Important Update to DPD delivery terms

As COVID and Brexit conditions continue to present us with logistics challenges, we are currently navigating changes made very recently by DPD which may impact how you receive goods from us in the UK. We are exploring all options available to us in order to ensure timely and reliable deliveries, and while we do this we wanted to make you aware of the current DPD delivery arrangements. These recent changes have been implemented by DPD country-wide – they are not specific to Happykombucha parcel deliveries.

 

Please take the time to read through the following bullet points carefully so that you are aware of steps that will need to be taken in order to receive your delivery on time:

  • DPD will now only attempt to deliver your parcel ONCE. If no one is available to take receipt of the parcel, a delivery note will be left, and you will need to take this to your nearest DPD ‘drop off shop’ in order to receive your parcel
  • If your parcel is not collected within seven days, it will be returned to us at Happykombucha.
  • It is recommended that you download the DPD app, which can be used to receive updates on your delivery, as well as to collect your parcel at a DPD ‘drop off shop’
  • DPD will confirm an hour delivery slot via text message, at which point you will be able to request delivery to a safe place, or neighbour – if you do not do this and there is no one available to take receipt of the parcel, a delivery note will be left, and your parcel will be taken to the nearest DPD ‘drop off shop’
  • When you are placing your order with HappyKombucha, please inform us of any specific delivery requirements (such as, “please leave in my porch”/”please leave with next door neighbour”), so that we can amend delivery notes for DPD on our system
  • Please follow this link to find your local DPD ‘drop off shop’ https://www.dpdlocal-online.co.uk/products-and-services/dpd-drop-off

We will endeavour to ensure that missed deliveries are minimised, but we would request your help to do this by taking note of the above, and informing us of any relevant details at the point of order. Please note DPD deliver Mon-Fri (excluding bank holidays).

 

Packaging:

As we sell a lot of glass and fragile items we do have to use a great deal of packaging. We do try to keep it to a minimum BUT we would rather your item arrived in one piece than be mean with the packaging. 

HOWEVER all of the packaging that we use is either recycled, can be recycled or is biodegradable. The only exception to this is the tape we use which is made from PVC and needs to be thrown in the normal waste.

Boxes-Our boxes are made from recycled cardboard and can be recycled

Bubblewrap- This is Biodegradable

Packing peanut-These are biodegradable

Culture Packaging-Plastic but it can be recycled*

If you purchase an item that we have not physically made (ie from Kilner or Kefirko) we cannot guarantee the internal packaging is plastic free but we do encourage our suppliers to use as little plastic as possible.   

*all culture packaging has been audited and passes Organic standards. 

Postage costs:

 

UK Mainland

Large letter 24 - delivery aim 1-3 working days £3.25 (Delivery confirmation, GPS delivery scan)

Large Letter 48- Delivery aim 2-4 working days £2.95  (Delivery confirmation, GPS delivery scan)

Royal Mail Tracked 24- Delivery aim 1-2 working days  £9.95 (fully tracked, delivery confirmation, GPS scan)

Royal Mail Tracked 48- Delivery aim 2-4 working days £5.95 (fully tracked, delivery confirmation, GPS scan)

DPD- 1-2 working days- Delivery aim (not guaranteed at present) weekday deliverys (MAX 15kg) * £7.95 (fully tracked, delivery confirmation, GPS scan, delivery window)

* This service is NOT suitable for liquids in bottles. 

DPD courier (UK Mainland)-delivery before 12 noon* - (max 15kg) £16.99

HEAVY delivery- over 5kg to 30kg delivery aim 1-4 working days £8.95

FREE SHIPPING- Available for all orders over £50* UK mainland and Northern Ireland only 

* free shipping excludes the Pear tree wells water due to the fact that they are very heavy and a liquid. 

Northern Ireland/Highland and Channel isle (full list of postcodes below)

Large letter 24 - delivery aim 1-3 working days £3.25

Large Letter 48- Delivery aim 2-4 working days £2.95

Royal Mail Tracked 24- Delivery aim 1-2 working days  £9.95 

Royal Mail Tracked 48 (less than 5kg) - Delivery aim 2-4 working days £5.95 

Heavy delivery-Over 5kg-30kg Delivery aim 1-5 working days  £8.95

Courier 1-3 working day delivery aim £21.50

 Please note: all delivery times are aims and are not guaranteed. Please do expect some delays at present.  Please do not worry about live cultures please see the guide below for how long they can be in their packaging.

Kombucha scoby-Up to 1 year

Kefir (both milk and water) - 14 days

Sourdough (all varieties) - 3 Weeks

Viili - 7 days

Ginger beer/Turmeric bug - 3 weeks

Northern Ireland and Highlands and Islands are included in our free delivery
Free shipping offer is available for orders over £50* to any UK address and is sent via our standard service. It is not available for deliveries to a non UK address or for orders that are heavier than 15kg. 

*Or subject to any current free shipping promotion, Excludes liquid deliveries

Please note: it is your responsibility to ensure that the name & address you have given us correct. Our website sends your address exactly as you input it into Royal Mail to produce the delivery label. It is very difficult to amend details once they have been passed on to Royal Mail. We cannot amend an address once an order has been dispatched. If you need us to change a name or address then please give us a call on 01323 730091 (Mon-Fri 9am-4.30pm) please do not sent the request by email. We will try our best to amend address's where we can but we cannot always guarantee that we will be able to. 

We use DPD or Royal Mail as our standard shipping method. You will be informed of the progress of your order via email or SMS depending on the details you have given us. We will provide the courier with your email address or mobile number and they will contact you with delivery information, this email/text message also contains the information needed to rearrange or alter the delivery. 

Dispatch times:

 We advise that it can take 1-7 working days to dispatch orders ,Where we can we will dispatch more quickly and occasionally it may take a little longer, For international orders it can take 2-3 weeks for dispatch depending on the amount of paperwork to be completed. 

We will try to get orders dispatched as quickly as possible but  due to the nature of the goods we supply plus supply chain issues at the moment as well as the volume of orders and staff shortages it is not instant. 

If you have questions or want a rough estimate of the wait give us a call 01323 730091

Royal Mail Surcharges:

Royal mail charge surcharges in certain circumstances

Where items are returned to the sender for the below reasons, you will be charged a standard rate by Royal mail to return the item back to us (£5.95) These charges will be taken from any refund issued. 

  • Undelivered items that have not been collected, nor a Redelivery arranged within the 18-day holding period
  • Incorrect/incomplete address
  • Recipient moved (gone away)
  • Recipient refused

Please ensure your address details and contact details are correct as once Royal mail has issued charges we cannot get them refunded. 

Northern Ireland and Highlands and Islands are included in our free delivery
Free shipping offer is available for orders over £50* to any UK address and is sent via our standard service. It is not available for deliveries to a non UK address or for orders that are heavier than 15kg. 

*Or subject to any current free shipping promotion, Excludes liquid deliveries

Scottish Highlands & Islands (see below)

Scottish Highlands: FK17-99, G83, IV1-28, IV33-39, KW all, PA21-33, PA35-40, PH18-26, PH30, PH31-42

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3

FOR ALL OF THE ABOVE DESTINATIONS PLEASE CHOOSE HIGHLAND AND ISLAND AS YOUR POSTAGE OPTION. if incorrect postage option is selected we will either send your order out via Royal Mail where possible or will contact you to pay additional postage costs.

If your order arrives broken or damaged then please inform us straight away and take photographs of the damage and packaging. Once we have received photographs of the damaged items we will replace the item as soon as possible. If we do not receive photographic evidence of the damage we will not be able to process a claim and therefore will not be able to offer a refund/exchange.

 

We Charge VAT on all applicable orders and our VAT registration number is 191475390

International Shipping: 

Please note: For customers importing into the EU you may face import duties or VAT and handling charges when you import from the UK. We are not responsible for paying these charges. As the IOSS system is not fully implemented in all member states you will have to pay VAT on goods. Once the EU's IOSS system is fully implemented by all member states we will be switching to that system. As it is currently not available in every member state we are not using it yet. 

Due to the large amount of physical and electronic paperwork that now needs to be completed, it is taking around 2-3 weeks to dispatch international orders. 

PLEASE NOTE: IT IS YOUR RESPONSIBILITY TO ENSURE THAT WHAT YOU ARE ORDERING IS LEGALLY ALLOWED INTO YOUR COUNTRY.

IF ITEMS ARE RETURNED AS THEY ARE NOT PERMITTED TO ENTER YOUR DESTINSTION COUNTRY WE WILL NOT BE ABLE TO REFUND THE INTERNATIONAL SHIPPING PAID OR ANY ITEMS THAT HAVE PERISHED. IF ITEMS ARE DESTROYED BY CUSTOMS NO REFUND WILL BE DUE. 

We currently ship to the following International destinations. We will ship to anywhere in the world However if your destination country is not listed below it is because it is one of the few countries that requires a bespoke quote based on the size and weight of the order. Please contact us if you require a shipping quote. 

PLEASE NOTE: WE OFFER INTERNATIONAL COURIER AND INTERNATIONAL AIRMAIL. WE STRONGLY ENCOURAGE CUSTOMERS TO USE THE INTERNATIONAL COURIER FOR LIVE CULTURES Due to transit times and reliability of international airmail for live cultures. INTERNATIONAL AIRMAIL IS FINE FOR DEHYDRATED CULTURES. 

 Please note due to Customs issues in the EU some countries are taking 4-8 weeks for items to clear customs. We cannot speed things up and we cannot refund when items are still in transit.

AUSTRIA,DENMARK, 

International Mail tracked/signed for
0.0 kg – 0.5 kg
£18.50
International Courier
0.0 kg – 25.0 kg
£32.00
IRELAND 
International Mail Tracked/signed
0.0 kg – 0.5 kg
£18.50
International Courier
0.0 kg – 25.0 kg
£21.95

BELGIUM, FRANCE, GERMANY,LUXEMBORG,NETHERLANDS

International Mail Tracked/signed
0.0 kg – 0.5 kg
£18.50
International Courier
0.0 kg – 25.0 kg
£38.50

CHANNEL ISLANDS

Standard UK Royal Mail (see above)

International Courier
0.5 kg – 25.0 kg
£19.50

 

CZECH REPUBLIC, ITALY, SLOVAKIA SPAIN

International Mail signed for
0.0 kg – 0.5 kg
£18.50
International Courier
0.0 kg – 25.0 kg
£35.00

(23 countries)

EU-standard airmail

International Mail Tracked and signed
0.0 kg – 0.5 kg
£18.50

 

ESTONIA, FINLAND,HUNGARY.POLAND,PORTUGAL,SWEDEN,SLOVENIA

International Mail tracked/signed for
0.0 kg – 0.5 kg
£18.50
International Courier
0.0 kg – 25.0 kg
£37.00

 

BULGARIA,CROATIA,GREECE,LATVIA,LITHUANIA,MONTENEGRO,NORWAY,ROMANIA,CYPRUS

International Mail tracked/signed for
0.0 kg – 0.5 kg
£18.50
International courier
0.0 kg – 25.0 kg
£52.00

 

USA

International mail tracked signed for
0.0 kg – 0.5 kg
£12.50
International Courier
0.0 kg – 25.0 kg

NOWAY, BOSNIA AND HERZEGOVINA, AND SERBIA

International Courier and includes a £25 customs clearance charge levied by the courier
0.5 kg – 25.0 kg
£60.00

 

REST OF WORLD-SMALL ITEMS ONLY

International Mail tracked/signed for
Contact us for a bespoke quote if your order is over 500g. The price will depend on the size and weight of the order.
0.0 kg – 0.5 kg
£16.50

 

SWITZERLAND

International Courier, This price includes the £25 customs clearance charge that is now charged by the couriers
0.5 kg – 25.0 kg
£45.00

 we can and do ship to other destinations however we will need to get a bespoke courier quote so please contact us info@webrewkombucha.co.uk and we will arrange that for you.

Glassware
Please note that we don't ship glass bottles and demijohns or porcelain Crocks overseas unless you are happy to accept responsibility for any breakages. By ordering glassware/crocks you are accepting responsibility.

If you are ordering kefir for international delivery please order dehydrated grains or select a courier delivery rather than international post. This is because we have no control over delivery times with international post. With Most EU countries (outside of this dehydrated grains are a must) international post is generally not an issue as the grains can survive for around 15 days and most deliveries are made in this time however the delivery estimate is just an estimate and as their are so many factors out of our control we cannot guarantee the survival of live grains. We strongly encourage customers to choose the courier option for live cultures. We can only guarantee the dehydrated grains. Whilst this is not something that is generally problematic order live grains at your own risk. 


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The customer is responsible for ensuring any items ordered can be imported into the destination country and for all applicable paperwork. Happy Kombucha is unable to accept any responsibility for potential customs and importation issues and will not issue refunds. The duties, customs fees, brokerage fees and all other incidental charges are the responsibility of the customer. All items shipped will be accurately labelled for customs purposes including classification as food products. Exterior packaging cannot be removed or altered prior to shipping. We will not knowingly violate customs laws and cannot make exceptions.

 

Please be advised that the courier may look to leave your parcel with a neighbour if you are not at home when they deliver, if you are not happy for this to happen please ensure that you display an opt out sticker available from Royal Mail and notify us in the notes to merchant section of the shopping cart so we can note it on your parcel.

 

 

 

 

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