Help and Advice

A little guidance goes a long way. Whether you’re making your very first batch or getting to know a well-loved culture, find your starting point below.

What are you making?

• Kombucha help & advice — Find guidance for your kombucha brewing journey.
• Milk kefir help & advice — Get to know your milk kefir culture.
• Water kefir help & advice — Explore help with making water kefir.
• Sourdough help & advice — Find a helping hand with your sourdough starter.
• Fermenting vegetables help & advice — Explore guidance for your vegetable ferments.
• Sprouting help & advice — Find help with your home sprouting.

Need a helping hand?

Can’t find what you need? Use our live chat, or visit Chat & Contact for WhatsApp and our web form.

Help with a culture or brew

Tell us which culture you’re using, how long you’ve had it, your usual temperature and what you’ve noticed. A clear photo can help us understand what’s happening.

Help with an order

Visit Chat & Contact and include your order number and a short explanation so we can help you more easily.