Important Update to DPD delivery terms
As economic conditions continue to present us with logistics challenges, we are currently navigating changes made very recently by DPD which may impact how you receive goods from us in the UK. We are exploring all options available to us in order to ensure timely and reliable deliveries, and while we do this we wanted to make you aware of the current DPD delivery arrangements. These recent changes have been implemented by DPD country-wide – they are not specific to Happykombucha parcel deliveries.
Please take the time to read through the following bullet points carefully so that you are aware of steps that will need to be taken in order to receive your delivery on time:
- DPD will now only attempt to deliver your parcel ONCE. If no one is available to take receipt of the parcel, a delivery note will be left, and you will need to take this to your nearest DPD ‘drop off shop’ in order to receive your parcel
- If your parcel is not collected within seven days, it will be returned to us at Happykombucha.
- It is recommended that you download the DPD app, which can be used to receive updates on your delivery, as well as to collect your parcel at a DPD ‘drop off shop’
- DPD will confirm an hour delivery slot via text message, at which point you will be able to request delivery to a safe place, or neighbour – if you do not do this and there is no one available to take receipt of the parcel, a delivery note will be left, and your parcel will be taken to the nearest DPD ‘drop off shop’
- When you are placing your order with HappyKombucha, please inform us of any specific delivery requirements (such as, “please leave in my porch”/”please leave with next door neighbour”), so that we can amend delivery notes for DPD on our system
- Please follow this link to find your local DPD ‘drop off shop’ https://www.dpdlocal-online.co.uk/products-and-services/dpd-drop-off
We will endeavour to ensure that missed deliveries are minimised, but we would request your help to do this by taking note of the above, and informing us of any relevant details at the point of order. Please note DPD deliver Mon-Fri (excluding bank holidays).
Packaging:
As we sell a lot of glass and fragile items we do have to use a great deal of packaging. We do try to keep it to a minimum BUT we would rather your item arrived in one piece than be mean with the packaging.
HOWEVER all of the packaging that we use is either recycled, can be recycled or is biodegradable. The only exception to this is the tape we use which is made from PVC and needs to be thrown in the normal waste.
Boxes-Our boxes are made from recycled cardboard and can be recycled
Bubblewrap- This is Biodegradable
Packing peanut-These are biodegradable
Culture Packaging-Plastic but it can be recycled*
If you purchase an item that we have not physically made (ie from Kilner or Kefirko) we cannot guarantee the internal packaging is plastic free but we do encourage our suppliers to use as little plastic as possible.
*all culture packaging has been audited and passes Organic standards.
Please note: all delivery times are aims and are not guaranteed. Please do expect some delays at present. Please do not worry about live cultures please see the guide below for how long they can be in their packaging.
Kombucha scoby-Up to 1 year
Kefir (both milk and water) - 14 days
Sourdough (all varieties) - 3 Weeks
Viili - 7 days
Ginger beer/Turmeric bug - 3 weeks
Northern Ireland and Highlands and Islands are included in our free delivery
Free shipping offer is available for orders over £50* to any UK address and is sent via our standard service. It is not available for deliveries to a non UK address or for orders that are heavier than 15kg.
*Or subject to any current free shipping promotion, Excludes liquid deliveries
Please note: it is your responsibility to ensure that the name & address you have given us correct. Our website sends your address exactly as you input it into Royal Mail to produce the delivery label. It is very difficult to amend details once they have been passed on to Royal Mail. We cannot amend an address once an order has been dispatched. If you need us to change a name or address then please give us a call on 01323 730091 (Mon-Fri 9am-4.30pm) please do not sent the request by email. We will try our best to amend address's where we can but we cannot always guarantee that we will be able to.
We use DPD or Royal Mail as our standard shipping method. You will be informed of the progress of your order via email or SMS depending on the details you have given us. We will provide the courier with your email address or mobile number and they will contact you with delivery information, this email/text message also contains the information needed to rearrange or alter the delivery.
Dispatch times:
We advise that it can take 1-7 working days to dispatch orders ,Where we can we will dispatch more quickly and occasionally it may take a little longer, For international orders it can take 2-3 weeks for dispatch depending on the amount of paperwork to be completed.
We will try to get orders dispatched as quickly as possible but due to the nature of the goods we supply plus supply chain issues at the moment as well as the volume of orders and staff shortages it is not instant.
If you have questions or want a rough estimate of the wait give us a call 01323 730091
Royal Mail Surcharges:
Royal mail charge surcharges in certain circumstances
Where items are returned to the sender for the below reasons, you will be charged a standard rate by Royal mail to return the item back to us (£5.95) These charges will be taken from any refund issued.
- Undelivered items that have not been collected, nor a Redelivery arranged within the 18-day holding period
- Incorrect/incomplete address
- Recipient moved (gone away)
- Recipient refused
Please ensure your address details and contact details are correct as once Royal mail has issued charges we cannot get them refunded.
Northern Ireland and Highlands and Islands are included in our free deliveryFree shipping offer is available for orders over £50* to any UK address and is sent via our standard service. It is not available for deliveries to a non UK address or for orders that are heavier than 15kg.
*Or subject to any current free shipping promotion, Excludes liquid deliveries
Scottish Highlands & Islands (see below)
Scottish Highlands: FK17-99, G83, IV1-28, IV33-39, KW all, PA21-33, PA35-40, PH18-26, PH30, PH31-42
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44, ZE1-3
FOR ALL OF THE ABOVE DESTINATIONS PLEASE CHOOSE HIGHLAND AND ISLAND AS YOUR POSTAGE OPTION. if incorrect postage option is selected we will either send your order out via Royal Mail where possible or will contact you to pay additional postage costs.
If your order arrives broken or damaged then please inform us straight away and take photographs of the damage and packaging. Once we have received photographs of the damaged items we will replace the item as soon as possible. If we do not receive photographic evidence of the damage we will not be able to process a claim and therefore will not be able to offer a refund/exchange.
We Charge VAT on all applicable orders and our VAT registration number is 191475390
Please be advised that the courier may look to leave your parcel with a neighbour if you are not at home when they deliver, if you are not happy for this to happen please ensure that you display an opt out sticker available from Royal Mail and notify us in the notes to merchant section of the shopping cart so we can note it on your parcel.
