PLEASE BE AWARE THAT DUE TO THE COVID 19 RESTRICTIONS WE CANNOT OFFER CUSTOMER SERVICES VIA EMAIL.
This however does not mean that we can't offer you customer services, we are still here and always happy to help.
Please do not email us, we will not see the message and we won't be able to help.
Why can we not offer email customer services? There are many factors involved in this from the issue of shared computers, GDPR rules and the limits we have on how many people we can have in the building but the biggest factor is that our email inboxes are being swamped by people who have bough cheap cultures from other sellers on Amazon or ebay and things have gone wrong. before the pandemic we would have happily helped everyone who contacted us as we just want to spread the love about fermenting but with severely limited resources this is just not possible but it is impossible to pick out our customers from other sellers customers. These sellers are mostly unregistered and unlicensed (amazon and ebay do not check that they are legally allowed to sell what they are selling) and they generally offer no customer services which leaves customers swamping our email inbox. we are looking at solutions for this but at the moment we have just had to close down our email customer service. Please if you did not purchase your cultures from us we cannot help.
Our customer service team can be reached:
Via the telephone 01323 730091
Our customer care line is open Monday to Friday 9-5pm. this is the quickest and easiest way of contacting us. If you are outside the UK and would like us to call you drop us a facetime message (including your order number) and telephone number and we will call you back.
VIA FACEBOOK MESSENGER
We are Happykombucha or happykombucha.co.uk on facebook and we can answer any questions or solve any problems you might have. Please include your order number and we will reply as quickly as we can.
We will be adding new options soon.
Please be aware we are not KombuchaOrganic, we have never been. We are a fully licenced and registered Company. we have fully trained and certified staff, Purpose built growing facility and are organic certified. Kombuchaorganic is a home grower who sells on Amazon and ebay with many different accounts and names. We receive daily complaints about this seller but we cannot help, you would need to either complain directly to the site you purchased from or contact trading standards (i believe it is the carlise branch you need). please do not contact us if you have purchased from KOMBUCHAORGANIC as we cannot help.